(973) Information Technology Executive Support Specialist - BSTD

Full job description

Brief description

The main purpose of this position is to provide information technology (IT) technical support for desktop computers, applications and associated peripherals to the Executive Office of the South African Reserve Bank (SARB), ensuring timely assistance in accordance with agreed service level agreements (SLAs). The support includes installing, configuring, troubleshooting and maintaining desktop computers, software, mobile devices, printers, scanners and associated peripherals, including audiovisual (AV) equipment.

Detailed description

The successful candidate will be responsible for the following key performance areas:

Provide IT technical support and service restoration for daily operations and project efforts in a timely manner and in accordance with agreed SLAs.

Assist executives with the installation, configuration, troubleshooting and ongoing usability of desktop computers, software and peripheral equipment, adhering to best practices.

Perform preventative maintenance tasks and remedial repairs on desktop computers, printers and any other associated peripherals.

Collaborate with vendor support contacts to resolve technical problems with desktop computing equipment and software.

Maintain a high degree of customer service for all support queries, and adhere to all service management

principles.

Take ownership of user problems and be proactive when dealing with user issues.

Proactively build and maintain positive relationships with executives and other relevant stakeholders, displaying the ability to build rapport at all levels of seniority.

Perform day-to-day duties in an ethical manner, ensuring complete confidentiality in all matters related to the SARB’s Executive Office.

 

Industries: Banking

Function: Web Development