(968) Collaboration Support Administrator - BSTD

Full job description

Brief description

The purpose of this position is to provide audiovisual (AV), video conferencing (VC) and digital signage (DS) implementation and support services as well as technical user assistance within the South African Reserve Bank (SARB) Group.

Detailed description

The successful candidate will be responsible for the following key performance areas:

Define own work plan and deliverables with guidance from the Senior Team Lead: Messaging and Collaboration and prioritise the delivery of own outputs against the agreed work plan.

Provide first line support services on all AV, VC and DS equipment installed in the SARB’s Conference Centre, auditoriums and board/meeting rooms.

Set up and install all relevant AV, VC and DS equipment, such as microphones, sound equipment, video screens and projectors, for various events and functions, including meetings, conventions, presentations and conferences.

Identify and implement opportunities for integration, consolidation and enhancements to ensure the cost-effective and optimal use of AV, VC and DS technology within the SARB Group.

Research and evaluate new or alternative AV, VC and DS architectures and related technologies.

Liaise with external service providers for product and technology review, coordinating vendor presentations where relevant.

Create and maintain technical topology diagrams relating to deployed AV, VC and DS architectures.

Provide input into the development of AV, VC and DS policies and standards in accordance with corporate governance standards, including the SARB’s policies and procedures.

Execute management requests to address or mitigate risks in the AV, VC and DS environment as identified by the internal or external auditors and other governance-related assessments.

Develop and enhance disaster/business continuity procedures on deployed AV, VC and DS infrastructure solutions and assist in exercising those procedures.

Industries: Banking

Function: Admin and Back office