Telesales Representative

Duties & Responsibilities

Contact potential or existing customers to inform them about a product or service as well as initiating sales

Answer questions about products and the company

Ask questions to understand customer requirements and close sales

Direct prospects to the field sales team when needed

Enter and update customer information in the database

Take orders and forward to front office for processing in an accurate manner

Handle grievances to preserve the company’s reputation

Go the “extra mile” to meet sales quota and facilitate future sales

Keep records of calls and sales and note useful information

Asking questions to engage customers and keep the conversation going

Gathering and documenting customer information, payment methods, purchases, and reactions to products.

Keeping up to date on all products and informing customers of new products.

Do any other duty assigned to you by management.

Minimum Qualifications/Requirements & Skills

Bachelor's degree in business, communications, marketing or a similar field.

At 3 years works experience with a proven track record.

Track record of over-achieving quota

Experience working with CRM and telephone systems

Familiarity with different sales techniques and pipeline management

Computer use competency

Strong communication, negotiation and interpersonal skills  Self-motivated and

Key Competencies

Confidence

Competitive attitude

Conversational/interpersonal skills

Able to work independently

Outstanding negotiation skills with the ability to resolve issues and address complaints

Industries:Human Resources

Function: Sales