Spanish Speaking Customer Service Representative

Responsibilities and Duties

Internal and external clients depend on our accuracy and efficiency when processing client data, so you will be accountable for providing these high levels of service in accordance with the company standards and customer expectations.

Maintain the membership database, by accurately recording and updating information received

Ensure all membership updates adhere to policy terms and conditions, as well as legal, compliance and underwriting requirements

Communicate directly with clients via email and telephone within the agreed service levels

Monitor productivity to ensure you are always achieving own and team productivity and accuracy goals

Required:

Database Entry and/or Database Management experience essential

Fluent Spanish is essential for the role

Experience within a Customer Service environment

Proficient in Microsoft Word, Excel and Outlook – advanced Excel would be advantageous

Diploma or Degree certificate required

Experience from an insurance background preferred

Skills:

Strong interpersonal skills with excellent written/verbal communication skills in both English and Spanish

Must possess excellent attention to detail, with a high level of accuracy

Must be able to review information and exercise judgement

Ability to organise, prioritise and manage workflow to meet individual and team production standards

Ability to work under own initiative

Customer focused with developed problem-solving abilities and a proactive approach to proposing/implementing process improvements

Good analytical skills

Ability to navigate systems and applications with ease

Regulatory awareness

Ability to work within a large team

Adaptable to change with a flexible approach to supporting team task

Industries:Health, Wellness & Fitness

Function: Others