
Patient Experience Executive - UAEN
NMC Healthcare
Job Description
Full job description
To provide a range of reception intake and associated administrative services pertaining to incoming patients. The customer office executive will answer and direct incoming calls to appropriate individuals. Perform specified routine procedures such as greeting and referring patients, answering routine/administrative inquiries, and general office support activities as appropriate
3.1 Greets patients or their families and finds out the nature of their enquiry.
3.2 Provides information to assist patients or refer them to appropriate contact, either in the organization or
elsewhere.
3.3 Advocate Patients’ and their families’ rights and responsibilities, confidentiality, information and education.
3.4 Develops and maintains the feedback/complaint procedure for customers to use and receive redressal.
3.5 Communicates all information to Floor Supervisor on daily basis.
3.6 Expedites flow of visitors/patients and ensure that each person receives outstanding customer service by
providing a friendly environment.
3.7 Provides Information about medical insurance coverage to patients and check the same diligently before
sending the patient to the doctor.
Industries:Health, Wellness & Fitness
Function: Others
Job Skills
- Interpersonal Skills
- Communications
- Confidentiality
- Insurance Processing
Job Overview
Date Posted
Location
Offered Salary
Not disclosed
Expiration date
Experience
Qualification
