Operations Manager

Key Responsibilities:

Oversee day-to-day operations across receiving, warehouse, dispatch, and delivery functions.

Manage daily operations to ensure efficient, timely, and accurate order fulfillment.

Resolve service issues promptly; implement process improvements to avoid recurrence.

Drive operational efficiency and elevate the customer experience across all touchpoints.

Develop and implement operational policies and procedures to enhance efficiency.

Lead and supervise operational staff; manage hiring, training, and performance evaluations.

Analyze root causes of service failures; implement corrective actions.

Monitor inventory levels, stock movements, and cycle counts across all sites.

Manage inbound/outbound logistics, fleet, and third-party delivery providers.

Ensure policy adherence, safety, and security controls, including waste management.

Conduct regular reporting and chair tactical planning meetings.

Monitor and analyze key performance indicators (KPIs) and operational metrics.

Maintain strong relationships with internal teams, vendors, and external partners.

Identify areas for improvement and implement strategic changes.

Ensure compliance with health, safety, legal, and quality standards.

Prepare and present regular reports to senior management on operational performance.

Oversee budget planning and cost control within operational areas.

Educational Qualifications & Experience

Bachelor’s degree in Business Admin, Operations Management, Logistics, or related field.

5+ years' experience in operations within manufacturing/distribution.

Strong leadership, organizational, and communication skills.

Fluent in English and Kiswahili.

Valid driver’s license and willingness to travel.

Proficient in operational software and Microsoft Office suite.

Analytical mindset with problem-solving abilities.

Ability to manage multiple priorities in a fast-paced environment.

Industries:Human Resources

Function: Others