HR Outsourcing Lead

Responsibilities

Vendor & Workforce Management

Manage end-to-end HR operations for outsourced staff across 8 vendors.

• Monitor and review vendor headcount and validate monthly payroll submissions for accuracy and compliance.

• Lead weekly headcount and cost reporting, working closely with internal Payroll and Finance team to validate data integrity and provide business-aligned insights.

• Ensure timely initiation and processing of vendor payments by promptly raising Purchase Requisitions related to both Fixed and Variable Pay for all vendors. Proactively track the issuance of Purchase Orders to vendors ahead of time and validate that all contractual obligations and performance criteria are met before endorsing Invoices and Job Completion certificates.

• Conduct quarterly operational reviews with all vendors, measuring performance against agreed SLAs and KPIs, and recommending improvements where necessary.

• Ensure consistent adherence to contract terms and raise flags on deviations or risks.

• Maintain visibility into vendor resource planning and execution, anticipating issues and proactively proposing

solutions to support workforce stability and cost efficiency.

Stakeholder Engagement

Serve as the primary liaison between vendors and internal stakeholders (line managers and functional heads), fostering a collaborative and accountable working relationship.

Proactively manage vendor issues and provide prompt resolutions in collaboration with internal teams.

Compliance and Employee Welfare

Ensure vendors maintain compliance with all statutory requirements including pension remittance, national insurance, and other employment-related obligations.

Monitor the timely provision of health insurance and other mandatory benefits to outsourced staff.

Supervise the administration and distribution of airtime and mobile data to outsourced employees, ensuring timely provisioning and monthly reconciliation

Data and Process Management

Maintain accurate records of outsourced workforce data and ensure timely updates across all systems.

Review and streamline processes to improve efficiency in outsourcing administration.

Ensure data privacy and confidentiality standards are upheld in managing outsourced personnel data.

Policy Implementation and Continuous Improvement

Provide expert advice on HR outsourcing trends, regulatory changes, and contemporary best practices.

Participate in policy formulation and ensure consistent implementation across all vendors.

Drive continuous process improvement and digitization initiatives within the outsourced employee management framework

Industries:Telecommunications

Function: Human Resources