Housekeeping Manager

Job Description

The Housekeeping Manager plays a pivotal role in delivering an exceptional guest experience by ensuring that all guest rooms, public areas, and back-of-house spaces meet the highest standards of cleanliness, comfort, and aesthetics. This role requires a hands-on leader with strong attention to detail, excellent team management skills, and the ability to drive productivity while maintaining luxury service levels.

Duties And Responsibilities

Operational Leadership:

Oversee the daily operations of the housekeeping department, ensuring consistency and excellence in cleanliness across all areas of the hotel.

Lead morning briefings and daily planning meetings with housekeeping supervisors and team members.

Coordinate room assignments and prioritize cleaning based on arrivals, departures, VIPs, and guest preferences.

Ensure readiness of rooms and common areas before peak check-in times, collaborating closely with Front Office.

Team Management & Development

Recruit, train, mentor, and evaluate the housekeeping team to maintain a high-performance, service-oriented culture.

Conduct ongoing training on cleaning techniques, safety protocols, grooming standards, and customer service.

Monitor and manage team schedules, attendance, and time-off requests to ensure optimal staffing levels.

Foster a positive work environment, promoting teamwork, motivation, and accountability.

Guest Service Excellence

Address guest inquiries and concerns related to housekeeping services promptly and courteously.

Manage guest preferences, such as allergies, special requests, or VIP services.

Conduct periodic room inspections to ensure standards are being met and guest expectations exceeded.

Inventory & Budget Management

Maintain par stock levels of all linen, guest amenities, and cleaning supplies.

Manage departmental expenses and control costs through efficient use of materials and labor.

Identify and recommend cost-saving initiatives without compromising quality.

Compliance & Safety

Enforce compliance with hotel policies, safety standards, hygiene protocols, and local health regulations.

Ensure proper handling and maintenance of housekeeping equipment and tools.

Lead safety drills, chemical handling training, and ergonomic awareness sessions.

Collaboration & Reporting

Work closely with Front Office, Engineering, and Laundry teams to ensure a seamless operation.

Prepare departmental reports including room status, productivity metrics, inventory logs, and incident reports.

Participate in management meetings and contribute to hotel-wide service improvement initiatives.

Qualifications

Bachelor’s degree in Hospitality Management, Hotel Administration, or a related field preferred

Diploma or certification in housekeeping operations or hotel management is an advantage

Minimum 3 years of experience as Housekeeping Manager or in similar position

Strong leadership and team management skills

Ability to manage budgets, control inventory, and ensure cost-efficiency

Knowledge of housekeeping procedures, cleaning equipment, and chemicals

Familiarity with health & safety standards and hygiene regulations

Strong communication and interpersonal skills

Industries:Hospitality

Function: Others