Facility Manager - Soft Services

Soft Services Manager - Facilities Management

Location: Airoli,Navi Mumbai

About JLL

Jones Lang LaSalle (JLL) is a leading professional services firm specializing in real estate and investment management with a global presence. At JLL, we shape the future of real estate for a better world, creating rewarding opportunities and amazing spaces where people can achieve their ambitions.

Role Overview

We are seeking an experienced Soft Services Manager to join our Facilities Management team in Mumbai. The successful candidate will be responsible for overseeing all soft services operations within assigned client facilities, ensuring the delivery of exceptional service quality while maintaining cost efficiency.

Key Responsibilities

• Lead and manage soft services teams including housekeeping, reception, mail room, pest control, landscaping, and waste management

• Develop and implement standard operating procedures for all soft services functions

• Monitor vendor performance and ensure compliance with service level agreements

• Conduct regular quality audits and implement continuous improvement initiatives

• Manage budgets and optimize resource allocation while maintaining service excellence

• Ensure compliance with health, safety, and environmental regulations

• Build and maintain strong relationships with clients and address their concerns proactively

• Prepare and present performance reports to senior management and clients

• Train and develop team members to enhance service delivery capabilities

Qualifications

• Bachelor's degree in Facilities Management, Hospitality Management, or related field

• Minimum 7 years of experience in facilities management with at least 3 years in a leadership role

• Strong knowledge of soft services operations and industry best practices

• Experience with vendor management and contract administration

• Excellent communication and interpersonal skills

• Strong organizational and problem-solving abilities

• Proficiency in MS Office and facilities management software

Preferred Skills

• Knowledge of ISO standards for facility management

• IOSH/NEBOSH certification or similar safety qualifications

• Experience with sustainability initiatives in building operations

• Client-facing experience in corporate environments

What We Offer

• Competitive salary and benefits package

• Career development and growth opportunities in a global organization

• Collaborative and innovative work environment

• Training and professional development programs

• Work with diverse and high-profile clients

JLL is an equal opportunity employer committed to creating an inclusive work environment for all.

Industries:Facilities Services, Investment Management, Real Estate