Consultant, Query Management

Full job description

Job Overview

Business Segment: Group Functions

Location: ZA, GP, Johannesburg, 5 Simmonds Street

Job Type: Full-time

Job Ref ID: 80091813A-0002

Date Posted: 4/29/2025

Job Description

To provide quality first line resolution to internal and external customers by delivering a multimedia Contact Centre service across the Standard Bank Group. To contribute to the achievement of business objectives by meeting agreed customer service levels, productivity and other targets.

Qualifications

Minimum Qualifications

Matric

Experience Required

Minimum 3-4 years

Knowledge of HC processes and procedures. Basic understanding of the customer service industry.

Additional Information

Behavioural Competencies:

Articulating Information

Checking Things

Embracing Change

Following Procedures

Generating Ideas

Interacting with People

Managing Tasks

Meeting Timescales

Providing Insights

Showing Composure

Team Working

Upholding Standards

Industries:Banking

Function: Others