Assistant Claims Officer

KEY PRIMARY RESPONSIBILITIES

Processing and paying of all non-risk Individual Life claims as and when they are due. Both New and Old Book. (Full and Partial Maturities, loans, cancellations, refunds, surrenders)

Maintain and reconcile records of payments made to clients in liaison with the finance function. Both New and Old Book

Addressing enquiries and giving feedback to clients within the timelines as stipulated in the Service Charter and/or SLAs signed with respective clients through all means available.

Maintaining constant engagement and follow up with clients on pending payments to ensure that they are paid.

Proactively work with team members to effect stop orders on matured, cancelled and surrendered policies.

Prepare weekly and monthly reports on payments made, pending payments and claims activity

Proactively maintain claims data to identify trends, gaps, risks and opportunities and share them with the team; use the insights to build innovative ways to improve APA Life claims experience.

Identify opportunities and make recommendations to management to improve claims operational processes and practices.

Any other duties/tasks as assigned by the company from time to time

ACADEMIC QUALIFICATIONS

Bachelor’s degree in Business related field / Insurance or an equivalent.

JOB SKILLS AND REQUIREMENTS

Accounting skills

Excellent interpersonal and communication skills

A strong team player

Strong in reviews, analysis and reporting

Customer focused with strong attention to detail

Demonstrated ability to take initiatives and be resourceful

Strong administrative and organisational skills

Demonstrated time management skills and ability to manage multiple priorities within set TATs

Tech savvy – able to find new and exciting ways to use technology to improve service

Industries:Insurance

Function: Others