Senior Platform Engineer

What will your essential responsibilities include?

• Create and manage custom objects, fields, workflows, and validation rules.

• Manage user accounts, profiles, and permission sets, ensuring optimal access levels and security settings.

• Import, export, and maintain data within Salesforce, conducting cleanup and deduplication when necessary.

• Experience in Salesforce administration, including user account maintenance, security settings, and workflow rules.

• Experience in application support, including triaging incidents and assisting support teams in resolving issues.

• Proven experience in optimizing the Salesforce platform for performance, security, and audit.

• Experience in understanding and implementing Salesforce AI capabilities will be an added advantage.

• Hands-on experience in implementing integrations with various systems.

• Support on SSO, certificates, backup & recovery, and key encryption issues.

• Monitor transactions and performance with Dynatrace, including event monitoring, notifications, and logging errors.

• Support for pen testing requirements.

• Onboard all privileged users to CyberArk and non-privileged users to Aveksa for regular user access management.

• Rotate service/integration account credentials every 60 days and store them in CyberArk Safe.

• Conduct a proof of concept on using Azure KeyVault as an alternative to CyberArk to automate credential rotation.

• Perform non-release dependent changes based on requirements and approvals.

• Implement findings of Salesforce Optimizer to enhance performance and security of the platform.

• Implement and maintain automated deployment pipelines for Salesforce applications using CI/CD tools.

• Ensure smooth and efficient deployment processes across different Salesforce environments.

• Develop and maintain automation processes using Salesforce Process Builder, Workflow Rules, and Flow to streamline business processes.

• Create and maintain reports and dashboards to offer insights into sales, marketing, and customer service performance.

• Collaborate with different departments to understand their requirements and provide Salesforce solutions.

• Provide user support, answer questions, and offer training to ensure effective platform utilization.

• Work with the IT team to integrate Salesforce with other business systems and applications.

• Maintain data security and compliance with relevant regulations and company policies.

• Keep detailed records of configuration changes, customizations, and user guides for the Salesforce platform.

• Excellent understanding of Salesforce, including experience with Sales Cloud, Service Cloud, or other Salesforce products.

• Salesforce Administrator certification is often required or highly recommended.

• Proficiency in using Salesforce tools and features, with familiarity in data management, database concepts, and reporting.

• In-depth knowledge of Salesforce architecture, components, and deployment mechanisms.

• Understanding of Salesforce security features and best practices.

• Ability to analyze complex business processes and design solutions within Salesforce.

• Excellent communication skills for collaboration, understanding requirements, and providing effective training and support.

• Project management skills for handling Salesforce implementations, upgrades, and integrations.

• Attention to detail to maintain data accuracy and system integrity.

• Ability to troubleshoot and resolve technical issues, collaborating with Salesforce support when necessary.

• Collaborative attitude to work with different teams and departments.

• Stay up-to-date with new Salesforce features and best practices.

· Must Have: Senior Salesforce Admin /Senior Developer background, Dynatrace, CommVault, Sheild Encyption, Azure Key Vault, SSO CyberArk.

Industries:Financial Services, Insurance, Investment Management