Credit Manager

Requirements

The Roles and Responsibilities for the OpCo Credit Manager role include, but are not limited to, the following:

Supporting the OpCo customer-facing Teams in the implementation of their credit strategy with the focus on achieving their credit risk & collections targets.

Oversee the roll out of improvements to credit operations aimed at enhancing credit risk assessment, monitoring & management. This includes development, documentation, communication & rollout of projects for key initiatives, driving their implementation in the field, and coordinating their assessment against agreed success metrics & KPIs.

Provide general support and guidance to the OpCo Managing Director / General Manager along with Heads of Departments as they implement credit initiatives and in their day-to-day operations.

Alongside the relevant training managers, draft training plans, materials & improved procedure documents and support the execution of training to the relevant parties in the field and other stakeholders.

Provide day-to-day operational management of the Field Collections function in the OpCo.

Prepare regular updates & reports on projects & performance for the OpCo GM / MD as well as to the Global Credit Operations Manager & Director of Credit Risk & Collections.

Support the rollout of new Technology tools, Data & BI Dashboards and any features that impact the Field Collections Team, as well as providing up-to-date feedback and suggestions for their continuous improvement from the team’s perspective.

Key Performance Indicators (KPIs)

The KPIs for this role cover the full range of credit-related activities of the OpCo, from Credit Assessment through Customer Journey & Credit Risk to Portfolio Quality.

Early Risk

Usage Rate

Portfolio at Risk

% Paid @ Milestones.

Winback Rate

Cash Collected.

Skills, Qualifications & Experience

5+ years work experience within the PAYGO industry, with working knowledge of credit management, collections operations and last-mile PAYGo sales best-practices.

Proven track-record showing an ability to execute tasks on time and to a high standard.

Excellent interpersonal skills in managing cross-functional teams to deliver complex projects.

Excellent written and verbal communication skills for coordinating across teams.

Fluency with computer applications, primarily the Google Suite (Slides, Docs, Sheets)

Autonomy and initiative; ability to achieve results with little supervision.

Industries:Hospital & Health Care

Function: Accounting and Finance