Warehouse / Store Manager

KEY DUTIES & RESPONSIBILITIES

Warehouse Operations

Oversee daily operations including receiving, put-away, storage, picking, packing, and dispatch of pharmaceutical and medical products.

Ensure that all handling, storage, and distribution activities are conducted in compliance with Good Distribution Practice (GDP) and local Pharmacy and Poisons Board (PPB) guidelines.

Monitor temperature-controlled storage areas and ensure all cold chain and temperature-sensitive products are managed per regulatory standards.

Maintain traceability of all products through accurate batch and serial number tracking using warehouse management systems (WMS).

Lead regular stock audits and cycle counts to ensure inventory accuracy and minimize product expiry, damages, or losses

Compliance and Quality Assurance

Work closely with the regulator compliance team to ensure full compliance with МОН, РРВ, and internal SOPs regarding the warehousing and distribution of medicines and medical

devices.

Implement the quality management systems, documentation control, and audit readiness for the warehouse department

Participate in regulatory inspections and internal audits and implement corrective and preventive actions (CAPAs).

Manage product recalls and quarantines in coordination with the QA and Regulatory Compliance teams.

Human Capital

Supervise warehouse team members and ensure alignment with performance expectations, KPls, and company values.

Train staff on handling pharmaceutical and medical products, focusing on safety, compliance, hygiene, and SOP adherence.

Promote a culture of accountability, accuracy, and continuous improvement within the team.

Inventory and Technology Management

Utilize WMS/ERP (NetSuite systems for real-time inventory control and traceability.

Monitor stock levels to ensure optimal inventory holding and reduce product expiries.

Coordinate with Procurement and Sales teams on stock reordering and fast-moving SKUs.

Health, Safety, and Environmental Compliance

Enforce health and safety regulations in line with OSHA and pharmaceutical safety standards.

Conduct regular risk assessments and ensure emergency response protocols are in place.

Maintain clean, pest-free, and contamination-controlled environments throughout the warehouse.

Coordination & Reporting

Liaise with dispatch team, Commercial BU, Regulatory Compliance team, and QA teams to ensure seamless order processing and delivery.

Ensure timely and accurate documentation, reporting, and dashboards for stock movement, delivery performance, and compliance indicators.

Provide regular updates and performance reports to the Manager, Warehouse & Dispatch and Head of Operations.

Qualifications

Bachelor's degree in warehouse management, Logistics, Pharmaceutical Sciences, or related field.

Professional certifications in warehousing/logistics (e.g., CILT, KISM) and GDP/GSP training will be an added advantage.

Experience

Minimum 5 years of experience in warehouse management, with at least 3 years in the pharmaceutical or medical distribution sector and in a leadership role.

Experience working with PPB, WHO standards, and MOH regulations is required.

Industries:Human Resources

Function: Others