Global IT Internship - 12 month contract

Full job description

Overview

Ten is a leading global lifestyle management business with operations in over 24 locations across Apac, Emea, Lac and Nam. We currently support more than 1300 employees globally. Our IT Department is looking for interns who are wanting to gain some first-hand experience. As interns, you will be managed by a member of the IT Service Team who will provide training until you are ready to engage directly with the users.

You will be responsible for providing basic entry-level technical support and troubleshooting services to ensure the smooth and efficient operation of IT systems across the organization. This role involves managing hardware, software, and user-related technical issues, delivering excellent customer service and ensuring minimal disruption to business operations.

This is a great opportunity if you are wanting to experience IT in a support role while having senior engineers available to assist and mentor you in your journey.

Note that candidates who have previous IT experience (either in a previous internship or working capacity) will not be considered.

Main Duties and Responsibilities

Working within an IT Support Service Desk environment responding to technical support requests via phone, email, or ticketing system

Responding appropriately and dealing with incidents; service requests; queries and complaints in an effective manner (i.e. punctual; polite and with empathy)

Diagnose and resolve hardware, software, issues

Answering all inbound calls via the contact centre

Provide 1st-line telephonic IT support to global users

Maintain inventory of IT assets and equipment

Escalate issues to IT Support Engineers as required

Work with IT Support Engineers to gain experience

Taking ownership of incidents and service requests assigned to you; responding to these within SLA and managing to resolution

Contribute fully as an active team member and ensure team objectives are achieved

Work rotational shifts between 7am and 10pm (SA time) *8hour shifts with a 1hour lunch

Requirements

Cape Town based candidates only

Based first 3 months onsite, thereafter moving to flexi working model

Well spoken (as role will require 99% telephonic support with users from global offices)

No previous working experience required

Matric certification

IT based qualification or certification

Able to learn quickly and in a fast-paced environment

Good internet service at home

Have a quiet home/work setup (to be able to provide support without interference or background noise)

Highly motivated with a passion for technology and customer service

A highly trustworthy individual

If you meet these criteria and would like to be considered, then please send the following:

A covering letter indicating why you would be a good candidate for the internship role (maximum half an A4 page)

CV of no more than 2 pages

Benefits

Our people are at the heart of the business, and we have a culture of recognition and reward - both through regular appraisals but also annual Extra Mile Awards where we celebrate those who have gone that extra mile in their role. We also encourage all our staff to incorporate their aspirations and interests into their career at Ten and we are there every step of the way in supporting development.

Rewards designed around you:

Flexible work arrangements including Hybrid work possibilities ; with up to 60% Home Office.

Paid time away from work. Our employees enjoy a competitive paid time off package, including a day each year to volunteer time for a good cause that is important to you.

Paid Sabbaticals. One (1) month paid Sabbatical after every 5 years of Service, without tapping into annual leave

Extra Rewards. Lucrative Ten Loyalty Rewards program.

Remote Working Holidays - possibilities to Travel and Work!

Employee Discounts. Access to lots of great travel and entertainment discounts as our clients’ members would!

We also offer a company contribution towards medical aid, and transport home for those working a late shift (applies to those who don't have a car).

ICAS Employee Health and Wellness (EHWP) services which are confidential and free for all employees to use.

Be part of our global, dynamic, and inclusive Team, with diversity at its core.

Genuine career opportunities within a dynamic and international company.

Safe & secure offices in the Foreshore with complimentary off-street parking.

Industries:Leisure, Travel & Tourism

Function: Web Development