Technical Support Representative

In This Role, Your Responsibilities Will Be:

To provide customers with information regarding products.

To educate, promote, or sell products to customers to help meet their needs; suggest support literature, videos, and other marketing tools according to the company’s established programs and marketing initiatives.

To process orders received by telephone, fax, and email.

To assist customers in tracking shipments and determining their status.

To process and authorize returns.

To partner with customers to diagnose and troubleshoot technical problems.

To effectively identify and evaluate alternative solutions to customer concerns before making decisions in a timely manner.

Industries:Industrial Automation

Function: Others