Software Support Intern

Full job description

Are you passionate about delivering exceptional customer support? Do you enjoy problem-solving in a fast-paced, tech-driven environment? If you’re keen to grow your skills and gain hands-on experience in software support, this opportunity could be for you!

Description:

DSL Telecom is a Sales & Marketing company that specialises in high demand technology products including Internet, Voice and Cloud Services. We are the largest Vox business partner in SA, the largest post-paid Telkom dealer in the country and the first and largest Zoho partner in Sub-Saharan Africa. DSL Telecom has won numerous awards for our achievements and our positioning in relevant high growth industries means the possibilities are endless for DSL Telecom and the right candidate.

What's In It for You:

Hands-on experience and a chance to learn from the best

A supportive environment where you can develop your skills and grow your career.

A chance to work with a diverse range of clients.

Build valuable connections and skills within the technology sectors.

What You'll Do In Your Software Support Internship:

Provide first-level customer support for Zoho Suite users, addressing both technical and administrative issues.

Efficiently manage a high volume of support requests via calls, emails, and chat, ensuring timely responses.

Troubleshoot and resolve customer queries by researching and offering solutions.

Escalate unresolved issues to higher-level support when necessary, maintaining clear communication and documentation.

Identify customer needs and provide relevant assistance, focusing on enhancing their overall experience with our software.

What We're Looking For In A Software Support Intern:

Individuals studying towards or have completed a diploma/bachelor’s degree in information systems or a related field (preferred but not compulsory).

Proficiency in English with excellent communication skills.

Excellent communicators with strong written and verbal skills.

Strong multitasking, time management, and problem-solving skills.

Self-motivated individuals who take initiative.

Enthusiasts for continuous learning and teaching.

Matric Qualification Mandatory Studying towards or have completed a diploma/bachelor’s degree in information systems

Industries:Telecommunications

Function: Web Development