Supervisor, Workforce Management (BPO)

Job Description

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.

Responsibility Statements

Manages and coaches a team of WFM employees on performance, quality, and output.

Coordinates with WFM Business Partners to ensure critical assignments and deliverables are met.

Directs teams on the use and application of WFM standards and tools to support operational business.

Establishes development goals and works with the WFM employees on a roadmap to achieve them.

Monitors the qualitative and quantitative work product produced by the team.

Ensures completion of mandatory WFM training and knowledge verification.

Implements and manages employee adherence to WFM standards and processes.

Performs other duties as assigned.

Complies with all policies and standards.

Industries:Information Technology & Services

Function: Others