Product Testing Coordinator & Technical Support Specialist

Job Description/Requirements

Responsibilities:

Develop and implement detailed testing protocols specific to smartphone accessories (e.g., fast-charging validation, battery capacity testing, audio quality testing, USB durability).

Conduct functional, performance, safety, and compliance testing for new and existing products.

Coordinate with the product development team to test prototypes, pre-production, and production samples.

Monitor industry standards and ensure product compliance with regulatory requirements.

Identify product defects or inconsistencies and recommend improvements or corrective actions.

Maintain accurate and up-to-date test logs, defect reports, and testing documentation.

Liaise with external laboratories for certifications and third-party testing where necessary.

Serve as the primary contact for technical issues from customers, resellers, and internal teams.

Troubleshoot product failures (e.g., non-charging units, connection problems, overheating, sound distortion).

Provide detailed product knowledge to support teams, sales personnel, and end-users.

Escalate recurring or complex issues to the engineering or product team and follow up on resolution.

Create and maintain user guides, FAQs, and troubleshooting documentation for customer self-service.

Track and analyze technical support trends to identify product improvement opportunities.

Support the Quality Control (QC) team during inbound inspections and warranty claim evaluations.

Requirements:

In-depth understanding of smartphone accessories and their functionality (USB protocols, Bluetooth pairing, power output specs, etc.)

Familiarity with product testing tools and measuring equipment (e.g., multimeters, load testers, audio analyzers)

Strong analytical, problem-solving, and documentation skills

Excellent verbal and written communication

Customer service mindset with patience and empathy

Ability to work independently and collaboratively with cross-functional teams

Bachelor’s degree or diploma in Electrical/Electronics Engineering, Computer Engineering, or a related technical field.

2-4 years of experience in product testing, quality assurance, or technical support, preferably within the consumer electronics or mobile accessories industry.

Knowledge of compliance certifications is a plus

Proficiency in Microsoft Excel, Google Sheets, and test reporting tools.

Industries:Information Technology & Services

Function: Others