MIS Reports with experience in BPO | EXL Cebu

Report Analyst:

Gather, analyze, and interpret data to derive actionable insights using tools such as Excel, Power BI, Power Query, and Power Pivot

Develop and maintain various reports, dashboards, and visualizations, including scorecards, KPI dashboards, templates and trackers, using Excel, Power BI, and Power Pivot

Implement and maintain automated processes for report generation, data analysis, and template creation using tools like Excel macros, Power BI automation features, and Power Query

Collaborate with stakeholders to understand requirements and deliver effective solutions for performance management and process improvement

Facilitate monthly operations interaction to calibrate metrics and discuss insights

Ensure adherence to policies, regulations, and data privacy laws while maintaining data integrity and security in databases and reporting systems

Primary Internal Interactions

· Ops AM, LAMs, Managers, AVP, VP

· Support (QPE, and Training) Leadership

· MIS/FPA/WFM Executives and Leadership

Primary External Interactions

· Client, for monthly KPI/SLA reporting and invoicing

Organizational Relationships

Reports To: MIS AM/LAM

Supervises: NA

Skills

Technical Skills

· Intermediate to Expert Knowledge in MS Excel

· Novice to Intermediate Knowledge in MS VBA, MS Access, PowerQuery, PowerPivot, PowerBI, and other MS Office applications

Process Specific Skills

· NA

Soft skills (Desired)

· Ability to analyze data effectively and derive insights

· Thrives in a continually challenging environment

· Proactive with a drive for continuous improvement

Soft Skills (Minimum)

**Functional

· Strong mathematical proficiency

· Keen attention to detail

Industries:Outsourcing/Offshoring

Function: Others