General Manager - Luxury Hospitality

KEY RESPONSIBILITIES

Property & Operations Oversight

Lead day-to-day operations across all departments: F&B, housekeeping, front office, maintenance, and guest services.

Maintain high standards of luxury, privacy, and guest satisfaction.

Implement preventive maintenance plans and ensure all facilities are functional, well-maintained, and guest-ready.

Ensure compliance with all hygiene, health, safety, and environmental policies.

Guest Experience Management

Personally hosts VIP and return guests, creating memorable, relationship-driven experiences.

Lead the team in anticipating guest needs and exceeding expectations through service personalization and discretion.

Manage arrival briefings, guest check-ins, and check-outs to ensure seamless experiences.

Oversee guest feedback collection and continuous service refinement.

Financial & Administrative Management

Prepare and manage budgets, ensuring cost controls and alignment with profitability targets.

Oversee procurement and accurate inventory control of consumables, beverages, maintenance supplies, and décor.

Ensure proper billing, expense reporting, and financial documentation.

Project & Estate Development

Oversee all ongoing and future development projects including upgrades, landscaping, structural improvements, and sustainability initiatives.

Coordinate with contractors, consultants, and designers to ensure timely and quality execution of estate works.

Provide strategic guidance on property growth, expansion, or new concepts.

Industries:Human Resources

Function: Others