Customer Service Representatives

Job Description/Requirements

Responsibilities:

Respond to Customer Inquiries: Answer customer calls, emails, and chats in a timely and professional manner.

Resolve Customer Issues: Investigate and resolve customer complaints and issues in a fair and satisfactory manner.

Provide Product/Service Information: Provide customers with accurate and up-to-date information about our products and services.

Process Orders and Returns: Assist customers with placing orders, processing returns, and handling exchanges.

Maintain Customer Records: Accurately update and maintain customer records in our database.

Collaborate with Team Members: Work with other customer service representatives and teams to resolve customer issues and improve customer satisfaction.

Identify and Escalate Issues: Identify and escalate complex customer issues to management or other teams as necessary.

Requirements:

Education: OND, HND, or BSc.

Experience: 0-1 year in any field

Skills: Excellent communication, problem-solving, and interpersonal skills; ability to work in a fast-paced environment.

Technical Skills: Proficient in Microsoft Office and customer relationship management (CRM) software.

What We Offer:

Competitive Salary: A competitive salary and benefits package.

Opportunities for Growth: Opportunities for professional growth and development.

Dynamic Work Environment: A dynamic and supportive work environment.

Industries:Staffing & Recruiting

Function: Telemarketing and Telecalling