Customer Service - Internships

Customer Engagement: Provide accurate and timely information to assist customers throughout the purchasing process

Order Processing: Keep customers informed about the status of their orders, ensuring transparency and satisfaction.

Issue Resolution: Address customer inquiries and complaints promptly and professionally.

Product Knowledge: Maintain up-to-date knowledge of our product offerings to provide informed recommendations

Sales Support: Respond to requests for quotations and provide necessary information to facilitate sales

MINIMUM QUALIFICATIONS

At least a B- Minus in KCSE/ High school.

At least a college certificate/ diploma.

SKILLS & REQUIREMENTS

Excellent communication skills, both verbal and written.

Strong interpersonal skills with a customer-centric approach.

Ability to multitask and work in a fast-paced environment.

Proficiency in Microsoft Office Suite and familiarity with CRM systems is a plus.

A positive attitude and willingness to learn and adapt.

Industries:Wholesale

Function: Telemarketing and Telecalling