Customer Care Executive - UAEN

Full job description

To provide a range of reception intake and associated administrative services pertaining to incoming patients. The customer office executive will answer and direct incoming calls to appropriate individuals. Perform specified routine procedures such as greeting and referring patients, answering routine/administrative inquiries, and general office support activities as appropriate

3.1 Greets patients or their families and finds out the nature of their enquiry.

3.2 Provides information to assist patients or refer them to appropriate contact, either in the organization or

elsewhere.

3.3 Advocate Patients’ and their families’ rights and responsibilities, confidentiality, information and education.

3.4 Develops and maintains the feedback/complaint procedure for customers to use and receive redressal.

3.5 Communicates all information to Floor Supervisor on daily basis.

3.6 Expedites flow of visitors/patients and ensure that each person receives outstanding customer service by

providing a friendly environment.

3.7 Provides Information about medical insurance coverage to patients and check the same diligently before

sending the patient to the doctor.

3.8 Investigates patient/visitor concerns and implements appropriate courses of action.

3.9 Keeps accurate records of discussions or correspondence with customers.

3.10 Perform duties of handling Patient /Telephone/Cash/back office work as specified in the duty roaster

4.1 Preferably a college graduate in any discipline.

4.2 Clarity in communication and voice clarity and perfect modulation and patients to listen to the caller.

4.3 Minimum 2-year experience as a call center executive / telephone operator in a patient focused environment

and operation of multi-line switchboard system.

4.4 Proficient technology application skills; Basic MS Office (Word, Excel, & Power point) MS Outlook & Internet

explorer skills.

4.5 Must have an exceptional interpersonal skills, maturity, good judgment and be capable of communicating

in a professional manner with diverse range of individuals; superior phone etiquette skills

4.6 Patient focused; service oriented; patient and understanding.

4.7 Efficient organizational skills; ability to handle multiple responsibilities under pressure while maintaining

composure

4.8 Reliable, punctual, dependable, and responsive.

4.9 Excellent command of oral and written English. Arabic language advantageous/desirable but not

essentia

 

Industries:Health, Wellness & Fitness

Function: Others