Customer Advisor - Spanish Bilingual - In-House Contact Center

What You Will Do

· Assist customers with their inquiries and concerns in English and Spanish via phone, chat, or e-mail

· Communicate effectively with customers, showing empathy and patience

· Work as part of a high-performing team, supporting and helping colleagues and Team Lead, as required

· Advocate the Trip.com culture both internally and externally

· Assist with ad hoc projects, as assigned

What We Are Looking For

· Good verbal and written English and Spanish communication skills; Spanish language proficiency is a MUST (B2)

· At least 1 year experience in customer care center; travel industry experience, preferred

· Has passion for helping and supporting others and gains sense of fulfilment from saving someone's day

· Able to work in shifts (morning, day, afternoon, and night), as well as during weekends and public holidays

· Good computer skills and knowledge of MS Office tools

· Positive and forward-thinking attitude; diligent and results-oriented

What We Offer

* Fast-growing global platform

* Global career opportunities

* Professional coaching and training

* Activities: Customer Service Day, Company Birthday Celebration, etc.

* Competitive salary and compensation

* Monthly & yearly performance bonus

* Multiple allowance: meal and transportation allowance

* Dental, medical, vision benefits

* Shifting schedule

* Casual (e.g. T-shirts)

Click[1] the link to learn more about What makes Trip.com Group a leading global travel service provider?

Click [2] the link to learn more about This is a Trip Where Both Your Career and Life Can Flourish!

Find out more job opportunities at https://careers.trip.com

Join us now, and have a good trip!

Industries:Leisure, Travel & Tourism

Function: Others