CSR Healthcare Voice | ONSITE

Job Description:

Responsibilities:

• Assist members with questions, inquiries, issues, and status related to their healthcare and benefits coverage.

• Manage a steady volume of incoming calls from customers while navigating multiple systems.

• Provide empathy and have the determination to deliver a comprehensive solution to these healthcare-related calls.

Skills:

• Excellent customer service and communication skills

• Empathetic

• Fast learner

• Precise (accurate)

• Good team worker

• Ability to read and follow written instructions.

• Ability to independently learn how to do a task by reading 3rd party system documentation.

• Ability to prioritize and manage time management.

• Ability to work the graveyard shift and weekends during Peak season

Qualifications:

Good communication skills (oral and written). Fluent in English.

Attained at least high school graduate or completed Senior high school.

1 YEAR UP CALLCENTER EXPERIENCE

Can start ASAP.

We make our recruitment process convenient for you! GET HIRED over the phone or walk in on our Conduent Career Hub site (G/F One E-com Bldg., MOA Complex, Pasay)

Industries:Information Technology & Services

Function: Healthcare Administration