Client Service Officer | Hybrid (2x a week onsite)

Job Responsibilities:

• Assisting clients through their journey, whether it be on the spot problem solving or assisting to purchase.

• Take ownership of customer queries and see these through to completion with a focus on first call resolution.

• Retain existing business by applying highly developed communication skills.

• Work in collaboration with others and actively participate in team discussions and activities in a positive and engaging way.

• Process Improvement - actively seek opportunities to enable our processes to be efficient & effective.

• Ensuring all interactions are performed in an efficient & effective manner adhering to the required processes for each transaction type.

• Staff development will require you to assist in staff training &/or mentoring where appropriate.

• Provide superior customer service in all interactions with existing & prospective clients.

• Maintaining up-to-date product, policy and process knowledge.

• Understand and work in accordance to all compliance, legislative and regulatory requirements.

Administration

• Manage and action the Sales Transaction, Manual Renewals and Debtor Lists ensuring it is completed in alignments with compliance requirements

• Work in collaboration with the Finance department to ensure the smooth reconciliation of accounts and payment allocations for the Online Division

• Run and action monthly reporting for various business functions, including Compliance, Finance, Products and Marketing

Industries:Outsourcing/Offshoring

Function: Others