Branch Business Manager

Job Summary

Ed Partners Africa (EPA) is seeking an influential and results-oriented Branch Business Manager to lead our team in Nyeri & Meru Branches. In this role, you will drive business growth within the education financing domain, leveraging your exceptional leadership skills and industry expertise to influence performance and achieve targets. This position offers a unique opportunity to make a significant impact on our mission of democratizing quality education for all

Critical Deliverables /Core Accountabilities and Responsibilities

Implement the branch sales and distribution strategy and execution to drive growth and profitability.

Ensure all complaints for both internal and external customers from the region are resolved timely.

Lead and monitor performance of all resources in the branch business vertical

Formulates and aligns the branch business strategy to the country's strategic plan.

Ensures all internal policies, standards and procedures are adhered to by all branch staff.

Ensures the achievement of the branch & spokes budgets, portfolio targets and strategic plans

Recommend developing operational policies, procedures, and products and services according to market requirements; stay up to date on relevant market developments and trends.

Portfolio Quality Management to ensure quality portfolio growth and strong risk management ethos adherence to company policies and procedures.

Reporting: preparation of regular business reports as required & submission

Required Competencies for the role

Strong Analytical Skills for Small & Medium Enterprise lending with demonstrated experience in private sector education financing

Strong Negotiator with demonstrated ability to close deals

Ability to Establish and implement systems for ensuring timely and efficient follow-up of delinquent accounts

Understanding of the market and demonstrated ability to convert the knowledge into business.

Fostering Clients Relationship -Apply best-supported methods for establishing rapport with specific clients.

Business acumen-Leverage own organization’s core values, goals and objectives in the creation of solutions

People Management- Creates a positive environment that fosters acceptance and tolerance, and in which all employees work hard, contribute ideas and feel free to ask for help

Key Performance Indicators

Timeous Resolution of queries/complaints

Customer satisfaction with products & services

Retain and Grow customer Base

Retain and grow assets/Loan Book

Product sales

Portfolio Quality management

Social Impact

Requirements

Education

University Degree from a recognized university in a business-related field

Professional Accounting course qualification –Added advantage.

Industries:Financial Services

Function: Others