Reservation Officer

Job Summary: We are seeking a highly organized, customer-focused, and tech-savvy Reservation Officer to manage and optimize all guest bookings for The Mesa Bali The ideal candidate will be the primary point of contact for reservation inquiries, ensuring a seamless and efficient booking process from initial contact to guest arrival. This role requires meticulous attention to detail, strong communication skills, and proficiency in various online platforms crucial to our operations and reputation.

Key Responsibilities:

Reservation Management:

Process and manage all table and VIP bookings across various channels, including phone, email, walk-ins, and online reservation systems.

Utilize SleekFlow for efficient communication with guests, managing inquiries, confirmations, and follow-ups.

Maintain accurate and up-to-date reservation records, ensuring proper allocation of tables and adherence to seating capacities.

Proactively manage waitlists and last-minute changes, optimizing table turnover and guest flow.

Collaborate closely with the door host, floor staff, and management to ensure smooth guest arrivals and seating arrangements.

Online Platform Management & Reputation:

Actively monitor and respond to guest reviews and inquiries on platforms such as Google Reviews and TripAdvisor, maintaining a positive online reputation.

Identify trends in feedback and report insights to management for continuous improvement.

Manage and update our presence on ticketing and event platforms like Megatix, ensuring accurate event listings, ticket availability, and promotional details.

Utilize other relevant online travel agencies (OTAs) and booking platforms as required, ensuring accurate information and availability.

Customer Service & Communication:

Industries:Professional Training & Coaching

Function: Others