Patient Admin Executive

Full job description

Greets patients or their families and finds out the nature of their enquiry.

Provides information to assist patients or refer them to appropriate contact, either in the organization or elsewhere.

Advocates patients’ and their families’ rights and responsibilities, confidentiality, information, and education.

Develops and maintains the feedback/complaint procedure for customers to use and receive redressal.

Communicates all information to Floor Supervisor on a daily basis.

Expedites flow of visitors/patients and ensures that each person receives outstanding customer service by providing a friendly environment.

Provides information about medical insurance coverage to patients and checks the same diligently before sending the patient to the doctor.

Investigates patient/visitor concerns and implements appropriate courses of action.

Keeps accurate records of discussions or correspondence with customers.

Performs duties of handling patient/telephone/cash/back office work as specified in the duty roster.

Industries:Health, Wellness & Fitness

Function: Healthcare Administration