
IT Support
MEDPRIME TRAINING COLLEGE LTD
Job Description
Job Description/Requirements
1. IT Infrastructure Management
• Maintain and troubleshoot the college’s computer systems, networks, and servers.
• Install, configure, and update hardware and software systems.
• Monitor and ensure the security of IT systems, including implementing firewalls, antivirus software, and data backups.
2. User Support
• Provide technical support to staff and students for software, hardware, and network issues.
• Conduct regular IT training sessions to improve digital literacy among staff and students.
• Respond promptly to IT support requests and resolve technical issues effectively.
3. System Administration
• Manage user accounts, permissions, and access rights across the college’s systems.
• Monitor system performance and implement measures to optimize efficiency.
• Ensure compliance with data protection and IT usage policies.
4. Digital Tools and Resources
• Support the integration and maintenance of e-learning platforms and other digital tools.
• Assist lecturers and administrative staff in utilizing technology for teaching, assessment, and administration.
• Regularly evaluate emerging technologies and recommend upgrades or new tools to improve operations.
5. Asset Management
• Maintain an inventory of IT assets and ensure proper tagging, storage, and usage.
• Coordinate the procurement of IT equipment and software as needed.
• Schedule and perform routine maintenance on all IT hardware.
Qualifications and Experience
• Education: Bachelor’s degree in Information Technology, Computer Science, or a related field. Professional certifications (e.g., CCNA, CompTIA, Microsoft Certified) are an added advantage.
• Experience: At least 2-3 years of experience in IT support or a similar role.
Skills and Competencies
• Proficiency in troubleshooting hardware, software, and network issues.
• Strong knowledge of operating systems (Windows, macOS) and basic server administration.
• Familiarity with e-learning platforms (e.g., Moodle) and collaboration tools (e.g., Microsoft 365, Google Workspace).
• Strong problem-solving and analytical skills.
• Excellent interpersonal and communication skills to explain technical issues to non-technical users.
• Ability to manage multiple tasks and prioritize effectively.
Key Performance Indicators (KPIs)
• Response time and resolution rate for IT support requests.
• System uptime and reliability of IT infrastructure.
• Positive feedback from staff and students on IT services.
• Effective integration of digital tools in teaching and administration.
Industries:Computer Software
Function: Web Development
Job Skills
Job Overview
Date Posted
Location
Offered Salary
15000 - 30000 KES permonth
Expiration date
Experience
Qualification
