Front Office & Revenue Manager

Job Summary

We are looking for a highly skilled and experienced Rooms Division / Guest Services / Revenue Manager to lead all aspects of our guest-facing departments while strategically managing room inventory, rate optimization, and revenue forecasting. The ideal candidate will possess a deep understanding of hospitality operations, guest service excellence, and dynamic pricing strategies.

Key Responsibilities

Rooms Division & Guest Services

Oversee front office, housekeeping, concierge, and reservations departments to ensure flawless guest experiences across the estate

Create and implement service standards and SOPs across all Rooms Division departments

Liaise closely with Maintenance and F&B to ensure smooth room turnovers and guest comfort

Monitor guest satisfaction and handle escalations with tact and professionalism

Ensure seamless communication between departments to optimize service delivery and efficiency

Revenue Management

Strategically manage room inventory and pricing across all distribution channels

Analyze market trends, competitor performance, and historical data to optimize Average Daily Rate (ADR), occupancy, and RevPAR

Maintain and update all OTA and direct booking platforms; coordinate with marketing to ensure rate parity and correct visibility

Prepare weekly, monthly, and quarterly revenue reports and forecasts for management

Manage group and corporate booking agreements and identify upsell opportunities

Optimize packages, discounts, and rate structures in line with seasonality and demand

Requirements

Minimum 5+ years of experience using Opera PMS

At least 5–7 years’ experience in hospitality, including revenue management, front office, or rooms division roles

Strong understanding of hotel revenue principles, forecasting, and pricing strategies

Proven leadership in managing cross-functional teams and guest-facing departments

Proficiency with Excel and data analysis tools; ability to create and interpret financial and performance reports

Familiarity with channel managers, OTAs, direct booking platforms, and rate parity tools

Exceptional communication, leadership, and organizational skills

Highly detail-oriented with a strategic and analytical mindset

Degree in Hospitality Management, Tourism, Business, or a related field preferred

Industries:Human Resources

Function: Others