Call Center Agent

Job Description

Roles & Responsibilities

> Manage inbound and outbound customer calls in a timely manner.

> Identify customers’ needs and wants, give your best to clarify information.

> Research every issue and provide solutions to customers.

> Follow up on customer calls where necessary.

> Go the extra mile to engage with customers.

> Document all call information according to standard operating procedures.

> Follow our internal assigned quality communication “scripts”.

> Build strong relationships with customers by being professional and supportive.

> Managing & attending to Customer Complaints.

> Raising of Tickets & Escalations as & when deemed necessary.

> Responding to emails, Social Media Interactions & Web Chat within agreed time frames and within the agreed scripts.

Industries:Financial Services

Function: Telemarketing and Telecalling