Showroom Manager

Job Description

Supervise all daily operations at the show room

Supervise all sales and marketing activities in the showroom.

Provide training and support to sales reps who are falling short in terms of meeting up with targets/KPIs

create and maintain a strong visual appearance of the showroom by effectively executing merchandise plans and strategies.

Teach new employees about each product, as well as mentoring all employees on how to be a better salesperson.

Step in to negotiate discounts, promo offers with customers.

Monitor Store and Employee Key Performance Indicators

Supervise cash and payment systems in accordance with company procedures and policies.

Plan and implement store merchandising, layout and customer traffic flow so as to maximize sales, customer satisfaction, appearance, image and ergonomics for customers.

Supervise selling and customer service activities and staff competence in these areas, so as to optimize and sustain sales performance, profitability and customer satisfaction.

Supervise costs and overheads, and all factors affecting the profitable performance of the showrooms.

Compute commission and bonuses for sales’ rep and installers on a monthly basis and forward to the district manager.

Provide quality service by enforcing quality and customer service standards.

Supervise all stock movement activities: in/out, transfer, sales etc

Ensure the showroom is neat and tidy to attract clients and encourage them to patronize the business

Coordinate sales reps in carrying out their daily tasks and set clear targets and KPIs for them

Assist in budgeting and arranging of merchandise

Coordinate all aspects of customer complaints, compensation and home damage/s to ensure overall customer satisfaction.

Manage showroom inventory and ordering of materials

Effectively carry out special projects as assigned by the Regional/District manager

Ensure sales reps’ compliance to company policies and procedures

Monitor daily attendance of sales’ rep and provide weekly report to Regional/District manager for irregularities

Follow up on after-sales services and provide solutions on issues raised

Provide periodic advice on sales reps’ performance for the purpose of promotion, transfer or otherwise.

Any other duties as assigned by the Regional/District Manager.

Requirements

A minimum of First Degree / HND in Business Administration, Marketing, Finance, Social Sciences or any other relevant discipline is required.

Minimum of 5 years cognate experience in a similar industry.

Industries:Furniture

Function: Others