Head of Credit and Operations

Key Responsibilities

Strategic Leadership

Collaborate with the General Manager to develop and execute the company's long-term strategy and annual business plans.

Identify and pursue new business opportunities and partnerships to drive growth

Analyse market trends and competitor activities to inform strategic decision-making

Lead change management initiatives to support the company's evolution and growth

Operational Management

Oversee all operational aspects of the business, including credit, collections, customer care, and other key functions

Optimize processes and systems to improve efficiency, productivity, and scalability

Oversee development and implementation of policies and procedures that ensure operational excellence

Monitor and analyse key performance indicators (KPIs) across all departments, taking corrective actions as needed

Documentation of processes (policies and SoPs)

Financial Management

Work with the Finance team to develop and manage budgets for all departments

Monitor financial performance and ensure the company meets its financial objectives

Identify cost-saving opportunities and implement measures to improve profitability

Provide financial insights and recommendations to the GM and Board of Directors

Risk Management and Compliance

Ensure compliance with all relevant regulations and internal policies

Oversee the development and maintenance of robust risk management frameworks

Monitor and mitigate operational, credit, and other business risks

Stay informed about regulatory changes and their potential impact on the business

Team Leadership and Development

Industries:Financial Services

Function: Accounting and Finance