Credit Officer- Mumias

What You’ll Do

Portfolio Management & Collections

Take full ownership of the credit portfolifor your assigned areas.

Make regular outbound calls and in-person visits tremind clients and Group Leaders of their payment obligations.

Secure commitments tpay and follow up tensure payments are made.

Conduct group arrears meetings when needed, and coordinate repossessions or transfers in cases of deep arrears.

Track all interactions and payment statuses using internal tools.

Client Relationship & Field Support

Serve as the main contact point for clients in areas where we nlonger have sales staff.

Build trust and ensure that client concerns are heard and addressed.

Provide updates on group performance and arrears status tyour Area Coordinator.

Tools & Systems

Use Bidhaa Sasa’s established M&E systems (e.g. Taroworks) trecord field data, repayment progress, and follow-up efforts accurately.

Maintain up-to-date records and provide regular reports on repayment status.

What You’ll Bring

Prior experience in credit collection, loan management, or community engagement is a strong advantage.

You are self-motivated, organised, and capable of working independently tachieve set targets.

High level of accountability and ownership, with the ability twork under minimal supervision.

Strong listening skills, empathy, and the ability tbuild and maintain long-term relationships with clients.

Comfort working in the field and navigating rural areas. Transport and safety protocols are in place, and you’ll receive full support from your manager in the field.

A deep passion for rural development and supporting underserved communities.

You are respectful, value diversity, and can thrive in a multicultural environment.

Strong communication skills in English and the ability tspeak clearly in at least twof the following local dialects: Kiswahili, Bukusu, Wanga or Lu/ Luganda, Lugisu or Lusoga.

A diploma in a relevant field such as Sales, Business, Credit Management, or Community Development.

Industries:Consumer Goods

Function: Accounting and Finance