Broker Assistant (AU) | w/ 30K Sign-On Bonus!

About the Role

To process New Business, Endorsements and Renewals. To support the Broker.

Key Responsibilities:

Business Servicing

• Respond to enquiries and requests for action from Account Executives and Junior Brokers

• Processing of new business, renewals and policy maintenance to ensure provision of excellent service to clients and the highest quality input to insurers

• Providing and following up on quotations

• Processing all new business

• Processing of endorsements/amendments

• Quoting of renewals

• Preparing correspondence between clients and underwriters for approval by the Account Executive or Junior Broker

• Updating of Claims Status reports

• Attending to front counter payments and enquiries

• Assisting other Brokers when required for general queries

Complaints Handling

• Ensure customer complaints are escalated and responded to within specified Internal Dispute Resolution timeframes as per RG 271

• Assist in monitoring customer complaints, and assist with effective resolution when required

• Proactively identify, support and assist customers who need help to make a complaint

• Assist in assessing and prioritising complaints according to the urgency of the issues raised

• Take prompt action to identify affected customers and assist to provide fair remediation

Industries:Outsourcing/Offshoring

Function: Others