Branch Administrator- Utawala Branch

Key Responsibilities

Loan Processing & Credit Management

Manage the full loan lifecycle – from application, appraisal, approval follow-up, disbursement, to monitoring.

Ensure all loans meet credit policy standards and are processed within defined turnaround times.

Maintain proper documentation and loan files for audit readiness.

Collections & Portfolio Health

Monitor repayments and aging reports to reduce default rates and enhance portfolio quality.

Follow up on delinquent accounts through reminders, field visits, and customer engagement strategies.

Work closely with recovery teams to escalate and resolve non-performing loans.

Generate monthly branch portfolio performance reports and insights.

Client Relationship Management

Build and maintain strong relationships with individual and group clients to foster loyalty and repeat business.

Offer financial guidance and support clients in understanding loan terms, repayment schedules, and financial planning.

Resolve client complaints promptly and professionally, ensuring a high level of customer satisfaction.

Branch Operations & Compliance

Oversee daily operations of the branch, ensuring compliance with internal controls, SOPs, and regulatory requirements.

Ensure accurate record keeping and reconciliation in line with company policy.

Supervise and support branch staff to meet performance targets and client expectations.

Business Growth & Community Engagement

Participate in marketing campaigns in the branch

Contribute to the development and execution of branch-level sales and client acquisition strategies.

Who We’re Looking For

Minimum Qualifications

A Diploma or Degree in Business Administration, Finance, Microfinance, Economics, or a related field.

3+ years of hands-on experience in microfinance, SACCO, or banking, preferably in a credit/loan officer or relationship management role.

Key Competencies

Strong understanding of loan processing, credit risk, and client appraisal techniques.

Proven ability in collections, portfolio monitoring, and reducing delinquency.

Customer-centric mindset with excellent communication and interpersonal skills.

High levels of integrity, professionalism, and accountability.

Proficient in MS Office.

Fluency in English and Kiswahili

Industries:Financial Services

Function: Admin and Back office