Account Manager - B2B | Dayshift

Key Responsibilities:

B2B Account Management

Build and maintain strong relationships with key contacts at partner organizations (e.g. care managers, rostering teams)

Own the end-to-end scheduling process for partner shifts and uphold partner SLAs

Identify opportunities to grow partner accounts in line with targets and KPIs

Proactively identify and address changes in partners monthly revenue

Resolve any partner issues, complaints, or incident reports in a timely and professional manner

Dedicate time to creating operational efficiencies to improve the partner experience

Become familiar with social career network and partner preferences to help identify quality improvement opportunities

Prepare monthly reports including data and insights

Onboard and set up new partners

Provide insights, feedback and recommendations to improve the partner experience

Sales Support & Lead Generation

Identify prospective leads aligning to target profiles

Qualify inbound and outbound leads to assess fit

Book introductory meetings for the National Partnerships Manager with warm leads

Keep CRM and sales tracking tools up to date with all lead activity

What Were Looking For:

Experience in account management, partnerships, or customer success

Excellent written and verbal communication skills

Strong attention to detail and time management

Ability to build rapport quickly and manage multiple relationships

Comfortable working across time zones and using digital tools (CRM, scheduling, email, etc.)

Experience working in a fast moving environment

History of achieving and exceeding targets

Able to understand and use data, and provide insights

Bonus: Experience in the aged care or NDIS industry

Industries:Outsourcing/Offshoring

Function: Accounting and Finance