Shop Manager

Job Description and Duties

Ensure the delivery of excellent customer services and maintain a high level of customer management always.

Take full responsibility for the setup and effective operations of the shop within company policy, always.

Takes full responsibility for the management of the shop and ensures the shop achieves the desired results.

Ensure that opening and closing procedures are adhered to, in line with company policy.

Responsible for the security, health and safety of staff, customers and property.

Oversees all areas of the shop including third-party providers

Maximize all sales opportunities in the shop including quality of food and drink service and availability using all company point of sale as directed; understand all promotions and point of sale requirements and work with the team and General Manager to maximize sales at every opportunity.

Ensure the effective and proper use of all inventory management tools

Ensure product availability and delivery on time

Ensure full availability of all drinks, food and forecast appropriately to meet shop demands during low and high seasons

Manage all stock management processes including, timely stock counts, line checks, wastage reports and loss investigation.

Ensure all company security procedures, including loss prevention measures and procedures for the security of staff and premises are followed.

Carry out risk assessments to ensure staff and customers safety, ensure the adherence to children’s specific guidelines.

Meet sales goals by training, mentoring and providing feedback to sales staff

Is responsible for the Management of the shop including motivating and leading the team to work to the highest standard always.

Ensure proper Management of the day to day performance of subordinates in line with company policies and procedures

Manage and maintain subordinate’s welfare and trainings with the help of the Human Resources team.

Identify recruitment needs and take an active role in the search and selection activities and the appointment of staff in line with the company recruitment process

Always adhere to all company policies and procedures and licensing laws.

Establish marketing strategies to meet the organizational sales and performance objectives

Ensures that the business operations run smoothly and according to the company’s policy

Research and analyse the current market conditions, competitor information and proffer recommendations to Executive Management

Monitor, review and report on all activities to the Executive Management

Contribute to the development of the brand.

Carry out duties as instructed by the General Manager and Managing Director

You are mandated to close the business of the day by physically seeing to the clearing of all bills, voids and reports.

Industries:Restaurants

Function: Others