Order Handler & Logistics Coordinator

Customer Excellence Team in the Middle East is looking for an experienced Order Handler to be based in our office in Pune, India.

The mission of a Customer Support (Standard) is to provide a superior experience to our customers by successfully managing the end-to-end customer orders.

The position requires teamwork between internal and external sales teams with the aim to enhance overall Customer experience.

Key Tasks:

-Own, Execute and Manage the order processes (order to Invoice) via ERP System (iScala).

- Place orders to internal factories and external suppliers.

-Order Booking in ERP system, receiving acknowledgment from factory and providing order acknowledgment to customers.

- Follow up & co-ordinate to ensure delivery is done in line with the incoterms, delivery time and agreed costs.

- Timely escalation and resolution of issues arising during order handling process.

- Handle Import, export documentations and logistics requirements.

- Order backlog and goods movement inventory follow up.

- Timely Invoicing once delivery obligations are met.

- Ensure customer is always informed on the order status and respond to customer queries promptly.

- Ensure compliance to standard business processes throughout order execution process.

- Develop intra organizational network to ensure smooth and timely execution of customer orders.

- Effectively communicate with factories, suppliers, and other stake holders within and outside the organization

- Should be able to work under pressure collaborate with different stake holders and prioritize customer needs according to changing business objectives.

-Owner of internal compliance process - Reviewing customer’s Purchase order and our offer to check and find if any gap or non-compliance.

-Being the single point of contact to the Customer and accomplishing the business goals in terms of cost, time & quality taking support from internal stake holders.

-Updating BU managers about order status on monthly basis and highlighting issues like -payments and delays and to customer as well.

-Invoicing and submission of supporting documents as per PO requirements

-Handling Logistics / order administration – Review and finalization of shipping documents.

-Preparation and submission of Letter of credit documents.

Who you are:

- You are a self-motivated team player with the ability to easily network in an international and cross-cultural environment.

- You are a solution-driven, task and result-oriented person with a strong customer mindset.

- A focus on continuous improvement is in your DNA.

- Excellent communication, interpersonal and collaboration skills are essential, as you will be working closely with business stakeholders within and outside the organization.

- Ability to work in a fast-paced environment, multitask, prioritize, make quick decisions, collaborate to make things happen and enjoy working towards deadlines.

Workplace & Hierarchy

The position is based in India, Pune reports to the Team Manager,

Customer Support, Marine Division, MEA Region.

Competencies/ Profile

· Strong customer service orientation and sense of urgency

· Savvy in using digital tools and data interpretation

· Self-Organized.

· Good communication and interpersonal skills; ability to express ideas clearly both in written and verbal formats.

· Organized, methodical and ability to solve problems.

· Proactive and has courage to deliver good or bad news.

· Knowledge of order management, order execution & document control.

· Strong attention to detail and follow-up skillset.

· Good Experience in ERP

· Commercial /Incoterms knowledge

· Knowledge of handling Letter of credit, Shipping and guarantees is preferable.

· Ability to prioritize and manage multiple tasks simultaneously.

· Ability and open to learn new things and adaptive to new requirements.

· Ability to work as part of a team.

· Strong working knowledge of Microsoft Office and Email systems, specifically strong excel skills.

Qualifications & experience:

• A Bachelor's degree.

• The ideal candidate will have minimum 4-5 years of experience in a similar role or in industrial equipment manufacturing company.

Industries:Logistics & Supply Chain, Package/Freight Delivery, Warehousing