IT Operations Manager

Job Summary

The IT Operations Manager will support the Head, Information Technology in overseeing the bank’s IT systems and ensuring reliable, secure, and efficient operations.

This role involves managing IT services, assisting with project implementation, supervising the IT support team, and ensuring compliance with industry regulations.

Key Responsibilities

Operational Support:

Assist the Head, Information Technology in managing day-to-day IT operations, including monitoring systems, networks, and core banking system and other applications.

Ensure the timely resolution of technical incidents and minimize service disruptions.

Coordinate IT maintenance schedules, system upgrades, and patch management.

Team Supervision:

Provide guidance and support to IT staff, ensuring efficient task allocation and workload management.

Assist in training and mentoring the IT operations team to enhance technical and problem-solving skills.

Incident and Risk Management:

Act as an escalation point for IT incidents and coordinate with the team to resolve complex issues.

Identify potential risks in IT operations and recommend mitigation strategies.

Compliance and Security:

Ensure adherence to banking regulations, cybersecurity protocols, and IT governance frameworks.

Collaborate with the IT security team to monitor and address vulnerabilities in the system.

Vendor and Stakeholder Collaboration:

Support the Head, Information Technology in managing vendor relationships and ensuring SLAs are met.

Liaise with internal stakeholders to understand IT needs and provide appropriate support.

Monitoring and Reporting:

Assist in monitoring IT system performance and preparing reports for senior management.

Maintain documentation of IT assets, configurations, and operational processes.

Project Assistance:

Participate in IT projects, including upgrades, system integrations, and new technology implementations.

Ensure alignment of IT projects with business objectives and timelines.

Requirements

Interested candidates should possess a B.Sc Degree in related discipline with 6 - 8 years of work experience.

Industries:Banking

Function: Web Development