Head, IT Application Management

Roles and Responsibilities

Strategy and Planning

Develop and implement the vision, objectives, and roadmap for application management, aligned with business and technology goals.

Translate strategy into actionable plans and ensure execution across teams.

Drive innovation and modernization of the application landscape, with a focus on automation, cloud, and data analytics.

Operational Oversight

Provide end-to-end oversight of the following domains:

BSS (Business Support Systems):

CRM systems

Mobile Number Portability (MNP) platforms

Contact Center (e.g., AVAYA)

SIM Registration and KYC platforms

Workforce Management Systems

ESS (Enterprise Support Systems):

ERP platforms

Big Data Analytics and Business Intelligence systems

Campaign Management Systems

Sales Management Tools (SMT) and order management for airtime and device distribution

Billing and Revenue Assurance:

Charging and billing platforms (prepaid, postpaid, hybrid)

Fraud and revenue assurance systems

Roaming and interconnect billing operations

Compliance and Quality Assurance

Ensure all platforms and operations meet local regulatory standards (e.g., NCC, NIMC, FIRS, DSS).

Champion ITIL-based service management and governance best practices.

Drive continuous improvement through process re-engineering and performance analysis.

Financial and Risk Management

Manage budgets, optimize costs, and ensure fiscal accountability.

Develop and maintain disaster recovery and business continuity strategies.

Oversee audits and compliance initiatives to mitigate operational risks.

Vendor and Stakeholder Engagement

Manage third-party service providers and OEMs to ensure SLAs and contractual obligations are met.

Collaborate with internal stakeholders including the CTIO, IT Director, and Executive Management to align IT services with business priorities.

Represent IT in strategic forums and regulatory engagements.

People Leadership

Build, mentor, and manage high-performing cross-functional teams.

Promote a culture of ownership, accountability, innovation, and continuous learning.

Lead workforce planning, succession development, and performance management initiatives.

Reporting and Communication

Deliver executive-level reports and dashboards to facilitate strategic decision-making.

Present project updates, operational performance, and system health insights to leadership and the board.

Additional Duties

Execute tasks and projects as assigned by the Director of IT, including cross-departmental initiatives

Education and Experience

Bachelor’s degree in computer science, Engineering, Information Systems, or related discipline (required).

Master’s degree in a relevant field is an added advantage.

Minimum of 12 years' progressive experience in IT leadership within the telecommunications sector.

Proven experience managing diverse application portfolios, including CRM, ERP, billing, and analytics platforms.

Strong background in application development, software lifecycle management, and systems integration.

In-depth knowledge of ITIL, Agile/Scrum, and project management methodologies (e.g., PMP, Prince2).

Hands-on experience with big data, business intelligence, and data governance.

Familiarity with cloud platforms, digital transformation, and cybersecurity best practices

Industries:Telecommunications

Function: Web Development