Customer Advisor (Italian Bilingual) - In-house Contact Center

What You Will Do

· Assist customers with their inquiries and concerns in English and Italian via phone, chat, or e-mail

· Communicate effectively with customers, showing empathy and patience

· Work as part of a high-performing team, supporting and helping colleagues and Team Lead, as required

· Advocate the Trip.com culture both internally and externally

· Assist with ad hoc projects, as assigned

What We Are Looking For

· Good verbal and written English and Spanish communication skills; Italian language proficiency is a MUST (B2)

· At least 1 year experience in customer care center; travel industry experience, preferred

· Has passion for helping and supporting others and gains sense of fulfilment from saving someone's day

· Able to work in shifts (morning, day, afternoon, and night), as well as during weekends and public holidays

· Good computer skills and knowledge of MS Office tools

· Positive and forward-thinking attitude; diligent and results-oriented

Industries:Leisure, Travel & Tourism

Function: Others