Contact Centre Administrator

Full job description

This role reports into the CCC HOD. The main purpose of the position is to provide co-ordination, administrative, reporting, and analytical support to the Managerial staff within this Department.

Minimum Requirements

Grade 12

Business management experience. Certificate/Diploma advantageous.

At least 1-2 Years’ experience as an Administrator.

Valid driver’s license with own reliable transport

Ability to work extended hours as and when required

Advanced Excel, MS Word and Power Point proficiency a must

Above average verbal and written communication skills in English

Ability to resolve conflict effectively

Ability to handle work related stress and work effectively under pressure

Ability to work independently and ability to meet strict deadlines

Ability to liaise professionally with personnel at all levels.

Highly motivated and enthusiastic.

KEY PERFORMANCE AREAS:

Assistant to the HOD.

Data analysis and insights required.

Office administration and general administrative duties.

Co-ordination of e-mail, correspondence, and written communication.

Maintaining of strict confidential protocols regarding correspondence and communication.

Processing of all leave.

Ensuring all pay related queries are dealt with promptly

Processing of pay related submissions

Consolidate management information and reports.

Compiling daily, weekly and monthly reports.

Typing of documents, reports and preparation of presentations.

Assisting in queries and day to day co-ordination of operational tasks related to area of responsibility.

Strategic insights to be given on best practice, atomisation, innovation and optimisation opportunities.

Ad-hoc responsibilities in line with business requirements.

OTHER PERSONALITY ATTRIBUTES & CORE COMPETENCIES:

Ability to maintain confidentiality and handle office maters with utmost professionalism

Strong interpersonal and communication skills with diplomacy and tact to interact effectively at all levels

Organising skills

Assertiveness

Initiative skills

Time management skills

Attention to detail

Team player

Self-development and that of others

Self-motivated & Independent operator

Delivery-orientated and deadline-driven

Can work under pressure and deliver accurate reporting fast

Professional interpersonal communication (written and verbal).

We reserve the right not to make an appointment to any advertised position. Whilst preference is given to existing employees at all times and the choice made is purely on merit, Historically Disadvantaged Candidates and Black Female Candidates are encouraged and supported in the FSG team.

Fidelity Services Group (Pty) Ltd supports global fair practice and business ethics on continuous development of our human capital as the key resource to our success in the markets in which we participate.

Industries:Management Consulting

Function: Others