E-commerce Payment Support

What You’ll Do:

Assist customers with failed transactions, refund requests, and billing discrepancies

Investigate and resolve payment disputes and order issues in a timely manner

Coordinate with internal teams (finance, order management) to process resolutions

Ensure a seamless and satisfying customer experience throughout the buying journey

What We’re Looking For:

At least 2-3 years of experience in a customer service or support role

Hands-on experience with payment queries, order issues, or billing escalations

Prior exposure to e-commerce platforms or online retail accounts is a must

Strong communication, empathy, and problem-solving skills

Why Join Us:

Be part of a growing and dynamic e-commerce support team

Opportunities for career advancement and skill development

Competitive salary and benefits package

Apply now and make a difference in every customer’s online shopping journey!

Industries:Management Consulting

Function: Others