Customer Service Representatives

Job Summary:

The Customer Service Representative will serve as the first point of contact for customers, providing support, handling inquiries, and resolving complaints with professionalism and efficiency. The role requires strong communication skills, patience, and a passion for delivering excellent customer experiences.

Key Responsibilities:

* Respond promptly and professionally to customer inquiries via phone, email, chat, or in-person.

* Provide accurate information about products and services.

* Resolve customer complaints, issues, and concerns in a courteous and timely manner.

* Process orders, forms, applications, and requests accurately.

* Maintain detailed and accurate records of customer interactions.

* Escalate unresolved issues to the appropriate departments when necessary.

* Follow up with customers to ensure satisfaction with resolutions provided.

* Identify and report trends in customer feedback to management.

* Maintain a positive, empathetic, and professional attitude toward customers at all times.

Qualifications & Skills:

Education: Minimum of SSCE / OND / HND / Bachelor's Degree in any field.

Experience: 1-3 years in a customer service or related role preferred.

* Excellent verbal and written communication skills.

* Strong problem-solving abilities and attention to detail.

* Ability to multitask, prioritize, and manage time effectively.

* Proficient in Microsoft Office Suite and CRM systems.

* Ability to remain calm under pressure and handle difficult situations with empathy and professionalism.

Core Competencies:

Communication

Interpersonal Skills

Patience

Conflict Resolution

Adaptability

Teamwork

Industries:Accounting, Banking, Financial Services

Function: Human Resources