Systems & Applications Administrator

KEY RESPONSIBILITIES

Microsoft 365 Administration:

Manage and optimize Microsoft 365 tools (Outlook, SharePoint, PowerApps, Viva Engage, OneDrive, Teams), including intranet and workflow automation. Provide user support and training.

ERP (Deltek) Support:

Administer the Deltek suite (Maconomy, VantagePoint, Talent Management), resolve user issues, and liaise with SilverSoft for escalations and enhancements.

Document Management & EDMS Transition:

Maintain and support the current SharePoint-based DMS. Lead the planning and execution of the firm’s migration to a modern EDMS, ensuring alignment with legal practice workflows.

Legal Technology Implementation & Research:

Support the evaluation, piloting, and rollout of legal technology solutions that enhance productivity, matter management, knowledge sharing, time tracking, drafting, or client collaboration.

AI & Automation Readiness:

Conduct research and provide recommendations on AI-driven tools, automation platforms, and emerging technologies relevant to legal operations and practice efficiency.

User Support, Training & Documentation:

Deliver user-focused support and training. Develop and maintain SOPs, project plans, business requirement documents, and internal knowledge bases.

System Integration and Performance Monitoring:

Ensure seamless integration of business-critical systems. Regularly review and optimize configurations to improve performance and user experience.

IT Strategy Alignment:

Collaborate with IT colleagues to align applications and software solutions with broader IT and business strategies.

Provide reports and insights to the Head of IT on software/service performance, challenges, and improvement opportunities.

Additional Duties as Required:

Undertake other responsibilities as needed to support the dynamic requirements of the firm’s IT environment.

EDUCATIONAL / PROFESSIONAL QUALIFICATION

Bachelor’s degree in Information Technology, Computer Science, or a related field.

Microsoft 365 Certified (e.g., Power Platforms, SharePoint, Teams, or Security Administration)

ITIL Foundation, COBIT, or project management certifications (e.g., PMP) are a plus.

SKILLS / KNOWLEDGE REQUIREMENTS

Minimum 5 years in similar roles with deep Microsoft 365 experience.

Demonstrated experience with SharePoint, Power Platforms, Outlook, and OneDrive administration

Experience with EDMS systems (SharePoint and/or iManage/NetDocuments) and ERP platforms is preferred.

Proficient in Microsoft 365 ecosystem, including Outlook, SharePoint Online, PowerApps, Power Automate, OneDrive, Teams, and Viva

Industries:Legal Services

Function: Web Development