Senior Process Excellence Manager

Job description

Shift : General Shift, All 5 Days WFO

• Strong functional knowledge of Six Sigma, Statistical tools, Quality& Process re-engineering

• Exposure to ISO, CMMi or COPC will be added advantage

• Consulting experience in Shared Services Set up/BPO space is desirable

• Single point of contact for Quality Support of Client Account(s).Connect and collaborate with Client PgMs independently on daily basis

• Lead and guide a team of Improvement Consultants

• Ensuring Implementation of Quality Standards in the account

• Design and deploy consistent improvement framework to enhance customer satisfaction

• Facilitation of Metrics Management. CPMs/KPIs

• Providing High Quality Business analytics support to Management team

• Execute client projects on cost reduction, customer experience improvement, process re-engineering, process improvement, workforce optimization

• Project planning, project management, change management at client locations, stakeholder management & communication

• Facilitating workshops, remote groups and leading process diagnostic for articulation of process issues and solution formulation

• Benchmarking processes, Management dashboard set up & building the best practices repository.

• Leverage business optimization & innovation tools & application for process re-engineering

• Bring in expertise regarding moderate AI/ ML capability driven transformation experience

• Any experience in driving process improvement in Geo-Maps and SDV space will be added advantage

• Keep oneself updated, aware of, and compliant to all Company policies and procedures which include Information Security Management Systems

• Ensure that all company information which includes customer information are kept confidential and secured as part of the Organizational Policy

Industries:Consumer Services, Information Services, Outsourcing/Offshoring