Sales Intern - Retention Advisor

Full job description

Job Description

Looking for an internship that will provide you with an experience like no other?

We are seeking a highly motivated and enthusiastic Sales Interns - Retention Advisors to join our Sales team.

This role will be responsible for managing all aspects of contract renewals for the medium business segment. As such the key responsibilities will include ensuring customer retention and renewal revenue targets are met and exceeded on all customers, through solid collaboration across internal lines of business and, externally with customers and Sage Business Partners, via digital communication. You will establish yourself as a trusted advisor and accountable for the identification of growth opportunities in collaboration with business partners and their customer base

Key Responsibilities

Summary of the Role

Ensure Business partner/ customer queries are responded to within the specified turnaround time via digital responses

Deliver revenue performance and operational outcomes in line with budgetary expectations and performance KPI’s

Build strong alliances with Business Partners to facilitate successful 90-day planning around linked renewals

Establish strong collaboration with sales teams, providing regular insight on assigned customers and assisting to identify opportunities for incremental revenue

Align, Influence, and manage across lines of business to drive business value and ensure prompt resolution of escalated issues

Develop and maintain strong professional relationships with customers and Business Partners to ensure customer satisfaction and retention

Provide accurate and timely forecasting for monthly, quarterly, and annual performance, including risk and opportunity analysis

Other duties as required from time to time (Customer nurture campaigns etc)

Play an integral role in supporting the company’s cloud migration strategy

What will make me successful?

Must have grade 12 matric certificate

A commerce qualification preferably in Accounting or Economics

Must have basic Microsoft Office skills (Word, Excel, Power Point)

A Clear Criminal record

A proactive and motivated attitude with a strong desire to learn and grow

Excellent communication (both verbal & written) and interpersonal skills, with the ability to build rapport with customers and colleagues

Strong organisational skills, with the ability to manage multiple tasks efficiently

Ability to accurately enter and manage sensitive data and confidential matters

Ability to deal with difficult conversations and interactions with colleagues

Office Location

Midrand Office - This is a hybrid role, three days per week at the office

What can I expect from the process?

Apply online with CV

Complete a gamified science-driven assessment via Harver, to help us accurately assess if you’re aligned to our values and behaviours, whilst removing any risk of unconscious bias from our process.

If you match the profile, you'll be sent a video interview to record.

If your video interview is successful, you’ll be invited to an Assessment Centre

Successful candidates will join our Intern Programme on 1st October 2025 for 12 months

As we receive a high volume of applications, you may receive a delayed response to your video interview. We thank you for your patience.

Here at Sage, we are committed to inclusivity for all, so if there any adjustments that would help you thrive in the application process or beyond, please reach out to us at earlycareers@sage.com.

Industries:Computer Software

Function: Sales